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|Date||Product||Score||Customer Comment||Our Response|
|18-Oct-2019||East Shore Cottage BK2 (overall)||No problem with service.|
|18-Oct-2019||Cuildhu Croft BB4 (overall)||Website is user friendly, and easy to navigate. Good choice of cottages throughout Scotland. Good communication.|
|18-Oct-2019||Larach CT8 (overall)||Have used before and no doubt will use again because reliable and transparent|
|17-Oct-2019||The Rennie Mackintosh Retreat AC7 (overall)||Booking was easy and efficient. The Macintosh retreat was a delight, beautifully furnished and well equipped. Everything was clean.|
|17-Oct-2019||Camlarg CR3 (overall)||Helped to resolve issues with the appalling cottage and gave a choice of alternative accommodation available. We always a use Unique a couple of times a year and the cottages have always been perfect I feel that maybe they should revisit The Haven and reevaluate|
|16-Oct-2019||Tigh na Drochit, Eilanreach Estate AA8 (overall)||Well, it's the accommodation that matters, the agency is incidental. And we were very pleased with Tigh na Drochit|
|16-Oct-2019||Nemo's Cottage AH7 (overall)||Everything worked really well. Information was timely and clear. Great location and lovely cottage - quirky but so is ours! Only comment was that distances stated on the website were as the crow flies not the actual - but we'd worked out routes ourselves in any case.|
|15-Oct-2019||An Sealladh GA3 (overall)||Efficient and friendly service.|
|15-Oct-2019||Skylark Cottage CF1 (overall)||All very easy to book and pay, they send a reminder towards your booked date.|
|14-Oct-2019||Sandpiper EE2 (overall)||Booking experience very good Property that we rented was good apart from parking the car - details of this not given till after booking complete. We had to go to a shop and buy replacement batteries for the Hive that controlled the central heating in the property , this should be checked by a caretaker or cleaner before our arrival. Otherwise a nice stay but wouldn’t return.|