|Date||Product||Score||Customer Comment||Our Response|
|18-Mar-2018||The Factor's House BX1||uncomplicated booking and efficient return of deposit|
|15-Mar-2018||Appletree Cottage ES2||Loved our stay. The cottage was clean and very comfortable and provided everything we needed. The bed was super comfy too. Close to High Street for shops. Cunninghams store very good as well and people very friendly. It would have suited us better if there had been a TV in one of the bedrooms and there was a nice bottle of wine and some shortbread for us. We stay in a lot of cottages, and this cottage provided us with a few sachets of tea and coffee which was very mean. We had to buy tea and coffee which we have never had to do and whilst there was only the two of us in a 4 person let, more tea and coffee should have been provided, especially given the price of this property..|
|15-Mar-2018||River Cottage CK7||Unique staff were pleasant and helpful. I did have to chase them to see if the cottage owners had accepted the booking but to be fair it was the Christmas period and they had been shut.
Something that does put me off using Unique is the pet is charged for - many now go free plus they seem just slightly more expensive than other agencies. This would be okay if the cottages were all 5 star standard but ours wasn't.
|15-Mar-2018||Lilac Cottage EP1||Excellent Service|
|15-Mar-2018||The Factor's House BX1||Friendly and helpful staff|
|15-Mar-2018||Kirkside Cottage GA8||Very efficient and prompt service.No hesitation in recommending them or using them again.
Answered all our questions promptly.Easy to use online or by phoning.
|15-Mar-2018||Nemo's Cottage AH7||Lovely quaint cottage and super kitchen which I would review as 4 star, but the service I would review as 3 star because the heating arrangements seemed rather mean. There was no fire set in the stove, no firelighters, no kindling, no firewood. Luckily we brought dry firewood etc with us as the logs on sale in the shop were wet. To be charged for electric as well seemed a bit mean. I have stayed in quite a few holiday cottages (through many letting agents) over the years and I feel embarrassed for foreign visitors visiting our rental properties here in Scotland, many of which are cold, damp and expensive!|
|15-Mar-2018||Marl Moss Cottage AG4||Service is personal and delivered by a friendly person.|
|14-Mar-2018||Pebble Coast FL9||Could not fault the service, professional from start to finish & they kept me informed, cottage was as described.|
|14-Mar-2018||Linthill House EF3||House was beautiful and catered for everything we needed for our family get together (16 people). Owner was very helpful with directions and instructions of what to do on arrival and in showing us around the property. Would thoroughly recommend.|