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|Date||Product||Score||Customer Comment||Our Response|
|23-Oct-2020||River Cottage at Old Melrose CN6 (overall)||Everything went exactly according to plan. No surprises.|
|23-Oct-2020||Wester Dun Cottage DB5 (overall)||Do not reply to emails. Handled the initial covid outbreak very badly from the customers viewpoint seemed you were only interested in the money coming in!! Saved by a good cottage and owner. Not likely to use you again.|
|23-Oct-2020||Tweed Neuk Cottage BC9 (overall)||Excellent service, used before.|
|23-Oct-2020||The Old Post Office AC8 (overall)||Efficient communications, but a bit stiff and impersonal – you're never referred to by name.|
|23-Oct-2020||Katie's Cottage BB1 (overall)||Their service was excellent. Despite the circumstances around Covid, which meant they were much busier than usual, their communications were prompt and clear. The online booking was straightforward.|
|23-Oct-2020||Old Kilmory GC4 (overall)||Cottages are lovely, but Unique cottages are not easy to deal with. Could not change a booking for just over 12 months due to Covid. Now I have cancelled a cottage for next September and you are refusing to pay back the deposit. This is not acceptable and will not be using you again. Shame as the cottages ar very good.|
|23-Oct-2020||Easter Steading EX6 (overall)||A lovely cottage in a rural location. Well equipped and we just loved the silence. Great for getting out and about and visiting nearby areas. A gem, will return.|
|23-Oct-2020||Cairnhill Cottage CX5 (overall)||This is the second cottage we have rented through Unique Cottages. Both have been accurately described, well equipped and the standard of cleaning has been excellent. We thoroughly recommend using them.|
|23-Oct-2020||Camus Na-H'airdhe ER3 (overall)||Very professional. Website is clear and informative.|
|23-Oct-2020||Windgill Cottage BG2 (overall)||Kept well informed on the covid 19 situation, all option's explained great service.|