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|Date||Product||Score||Customer Comment||Our Response|
|26-Oct-2020||Black Isle Cottage BJ7 (overall)||Everything was clear, the information was always available, we had no problems|
|25-Oct-2020||Sandcastle Cottage FA8 (overall)||Helpful staff and prompt return of security deposit.|
|25-Oct-2020||Rinibar House AU2 (overall)||Efficient but quite a big retainer and extra costs|
|25-Oct-2020||Loch Eishort Cabin DT3 (overall)||Beautiful, well appointed property in a stunning location.|
|25-Oct-2020||Loch Ruathair Cottage BF3 (overall)||The cottage was very well apppointed, very clean and everything was provided. Communications were clear and efficient. It is in a beautiful area, with the Flow country and coast just to the North. It is worth pointing out that the cottage is on a sporting estate and active deer stalking and shooting goes on almost all year round, this means it is not sensible to wander around the immediate area without contacting the gamekeeper first. The life-size stag-shaped target on the moor across from the cottage is a reminder of this.|
|25-Oct-2020||Corglass Cottage DJ9 (overall)||It was easy to book on-line, but not enough detail or photographs of this property. So we phoned with questions about freezer and hair dryer and no reply due to Covid. So sent questions by email and still no reply. Very poor customer service and Covid cannot be constantly blamed for poor customer service.|
|25-Oct-2020||Church Cottage DC4 (overall)||Church cottage was a lovely cosy cottage with great access to Koch awe. We loved the log burner and the cottage was tastefully decorated and well equipped.|
|25-Oct-2020||Horsemill Cottage CC6 (overall)||Easy booking . Cottage S described . Communication with business excellent and willing to answer questions re specific needs .,|
|24-Oct-2020||Marinaside GF1 (overall)||The property was perfect, homely, in an amazing location and very well equipped with everything you could possibly need for your getaway. The owner was very helpful and friendly and gave us plenty of advice on where to eat, things to do and generally about the local area. We cant wait to return again in the future.|
|24-Oct-2020||Achagavel Cottage GF2 (overall)||We were kept up to date during these unusual times, and were given options if we were not able to go ahead with the holiday due to government restrictions.|