Well known to serious mountaineers and hill walkers the world over, Torridon is a wild, rugged and spectacularly beautiful area to the west of Kinlochewe. With few roads or settlements it really is a place to get away from it all in truly amazing surroundings.
What they didn't do well first, during lockdown communication was very poor to the point where I checked with company house that the company was legitimate.in the end emailed a director to make a booking! Still not received the brochure I requested twice.
Now the good 👍 stuff.The property was very well described on line including the photos.Once the booking was made things got better but the constant changing of times of access to the property sent out was confusing, obviously systems were not updated. It was good to talk to the property owner to clarify this issue.
Whilst I appreciate the difficulties for businesses to operate during these difficult times amendments the web site may have helped with communication.
I would use the company again, especially if I received a brochure, but overall a very frustrating experiencd.
Do not reply to emails. Handled the initial covid outbreak very badly from the customers viewpoint seemed you were only interested in the money coming in!! Saved by a good cottage and owner. Not likely to use you again.
Cottages are lovely, but Unique cottages are not easy to deal with. Could not change a booking for just over 12 months due to Covid. Now I have cancelled a cottage for next September and you are refusing to pay back the deposit. This is not acceptable and will not be using you again. Shame as the cottages ar very good.
This is the second cottage we have rented through Unique Cottages. Both have been accurately described, well equipped and the standard of cleaning has been excellent. We thoroughly recommend using them.