I was very dissatisfied with unique cottages customer service recently, I had had a holiday booked with them since January 2019, 2 days before we were due to commence our holiday a representative phoned to say the property we had booked had had no water supply for more than a week so their advise was not to go, we struggled to find an alternative property so we didn’t loose out on our much needed holiday, this cost us an extra £380, which unique cottages seemed to care about not a jot! No one contacted us to ask if we were happy with our last minute rearangement so I assume no one cared! They even charged us another booking fee!
One of the best cottages for equipment and kitchen food supplies, we have stayed in for a long time.The owners have thought of everything to make your holiday into a perfect stay. The views from the cottage lounge window are perfect, even when it's raining.The road that you drive to Rosie's cottage has the most wonderful views.My husband has said he would drive this route every day.Wildlife comes to your doorstep.Kind regards. Jo & Phil Ogley & Ginny (Beagle).
cottage clean .but no towels for kitchen or utility.
No mention in brochure about stairs that are not suitable for those with limited mobility This was a particular problem
"starter" for wood burner - there should be at least a bundle of kindling.
I couldn't find a torch or a list of contact numbers .eg doctor or hospital These are important issues