Customer service was very poor. The long delay in refunding the deposits for both the cottages we stayed in was unacceptable and the level of communication with and concern for customers was very poor. I'll not book though Unique Cottages again,.
The team were friendly, helpful and responsive. The process of paying the balance could have been more straightforward - it should have been automatic but there was some kind of hiccup which meant that it wasn't.
Comfortable and warm, and what a view to wake up to. I even went for a dip in the loch and was joined by a curious seal. The weather wasn't great, but we didn't care with that view to look out on in such comfortable surroundings. Will bring my kayak next time.