INDEPENDENT FEEDBACK
| Date | Product | Score | Customer Comment | Our Response |
|---|---|---|---|---|
| 13-Jul-2026 | Tigh Fraoich HB7 (overall) |
|
Service and explanation good. | |
| 12-Jul-2026 | Beach Retreat EF7 (overall) |
|
easy to book with | |
| 12-Jul-2026 | The Grain Store GP9 (overall) |
|
When we had a query it was dealt with promptly and with a genuine 'in-person' phone call, not a call centre and not an AI bot. | |
| 12-Jul-2026 | Viewfield Cottage AH3 (overall) |
|
Efficient, helpful service. Accommodated my request to change the week I booked. Thank you. I don’t think a £150 housekeeping fee should be taken. Why not just hold card number and take if required. | |
| 12-Jul-2026 | Killiechoilum Cottage CR9 (overall) |
|
The picture of the cottage should be updated as the outside woodwork was faded to a dismal grey rather than a vibrant brown | |
| 11-Jul-2026 | The Barley House HG3 (overall) |
|
Very helpful and friendly. | |
| 11-Jul-2026 | Woodend Cottage at Ashintully ED8 (overall) |
|
Booking is straight forward and easy. I have used Unique Cottages for my holiday for several years without any issues at all. I would highly recommended them for ease of booking, correspondence, and dealing swiftly with any questions. | |
| 11-Jul-2026 | Howfordmill Stables HE4 (overall) |
|
I was assisted in booking a cottage on the same day that I required it due to being let down badly by another rental company. The girl on the phone couldn't have been more helpful. She called the owner directly and got back to me immediately. | |
| 11-Jul-2026 | Cultalla Cottage FG1 (overall) |
|
Lots of detail and follow up to ensure a trouble free break | |
| 11-Jul-2026 | Blackhill Farmhouse GS5 (overall) |
|
Have used this company for many years now and have always found them to be very efficient. We can also confidently rely on the property we have booked with them being excellent and as described. |