Customer service was very poor. The long delay in refunding the deposits for both the cottages we stayed in was unacceptable and the level of communication with and concern for customers was very poor. I'll not book though Unique Cottages again,.
The team were friendly, helpful and responsive. The process of paying the balance could have been more straightforward - it should have been automatic but there was some kind of hiccup which meant that it wasn't.
Unique Cottages have been very easy to book with despite having to rearrange our holiday twice because of the pandemic. They kept us up to date accordingly and made rearragning a breeze.
Comfortable and warm, and what a view to wake up to. I even went for a dip in the loch and was joined by a curious seal. The weather wasn't great, but we didn't care with that view to look out on in such comfortable surroundings. Will bring my kayak next time.
Excellent service. Everything was fully explained in emails, they acted immediately when I had a query and housekeeping deposit returned in less than a week.
INDEPENDENT FEEDBACK
