We have been using Unique Cottages for over 20 years and they are our first port of call for our Scotland trips. Staff are friendly and helpful and the website is very easy to use.
The lady I spoke with was very professional. I was unsure if we were able to book the cottage as it was very last minute. She contacted the owner and got back to me within minutes to tell me that the cottage was indeed available. I explained that I was not in a position to book the cottage until later in the evening when their office would be closed but she organised a payment email so that I could either book and pay that night or call the office in the morning. I was really surprised at the level of customer service both for me and for the owner of the property.